Effective Listening
MP4 | Video: 720p | Duration: 1:08:50 | English | Subtitles: VTT | 488.5 MB

Listening is a critical competency, whether you are interviewing for your first job or leading a Fortune 500 company. Surprisingly, relatively few of us have ever had any formal training in how to listen effectively. In this course, communications experts Tatiana Kolovou and Brenda Bailey-Hughes show how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener-and a better colleague, mentor, and friend.

Topics include:
Recalling detailsEmpathizingAvoiding distractions and the feeling of being overwhelmedClarifying your roleUsing attentive nonverbal cuesParaphrasing what was saidMatching emotions and mirroring
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