Customer Service Foundations
MP4 | Video: 720p | Duration: 1:57:28 | English | Subtitles: VTT | 734.8 MB

Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, author and customer service consultant Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn how to build winning relationships, provide the right assistance at the right times, and effectively handle angry customers. He'll also share ways to find out what your customers really think about your service, and use their feedback to improve.

Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.

The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

Topics include:
What is outstanding customer service?Identifying your customerCreating a customer service visionEnhancing likability in person, over the phone, and via emailActively listening to customersGoing the extra mileTaking ownership of problemsDiffusing angry customersUsing data to evaluate and improve your customer service<br><br>The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
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