Conflict Resolution Foundations
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Conflict Resolution Foundations
MP4 | Video: 720p | Duration: 48:47 | English | Subtitles: VTT | 265.7 MB
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She'll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.
Topics include:
Understanding how conflicts ariseNavigating cognitive biasExploring the principles of influenceBuilding trustReframing the argumentBrainstorming solutionsWorking with difficult people
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