CBT Nuggets - ITIL Intermediate Capability: OSA
Duration: 08:44:37 | Video: h264, yuv420p, 1280x720 | Audio: aac, 22050 Hz, mono | 2.08 GB
Genre: eLearning | Language: English



As one of the Capability Modules in ITIL®, Operational Support and Analysis (OSA) is one of the primary focuses for an IT service organization. The Service Desk/Help Desk is one of the prime points of contact with customers/end users, and Service Operation is where the services are delivered and supported for your company and your customers. This course helps prepare you to pass the associated Intermediate Level Exam for ITIL® - OSA.

Recommended Experience
ITIL® Foundations Certificate required
2-3 years experience in IT Support and/or ITSM development
Understanding of IT Service Management (ITSM)
Recommended Equipment
None
Related Certifications
ITIL® - Intermediate certificate (OSA)
Applies toward the credits necessary for ITIL® - Expert certification
Related Job Functions
IT Service Manager
IT Help Desk/Service Desk Manager
IT Help Desk/Service Desk Personnel
Senior Management in an IT Service based organization
Chris Ward has been a CBT Nuggets trainer since 2006 and is an ITIL® - Expert certified trainer with experience in both IT and project management. He holds several IT-based certifications including MCSE: Communications, MCSE: Server Infrastructure, and is a PMP certified project manager.


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